Refund policy

Returns & lifetime manufacturing warranty

B2B only

SevenFiveZero sells exclusively to businesses purchasing jewellery as part of their commercial or independent professional activities. The statutory consumer right of withdrawal does not apply to these B2B orders.

No voluntary returns after dispatch

After dispatch, we do not voluntarily accept returns of defect-free jewellery and do not offer voluntary exchanges. This also applies to unworn jewellery and to subsequent requests to change the model, length, gold colour or stone option.

We review requests for changes or cancellation before dispatch individually. There is no entitlement to a voluntary cancellation or change.

Statutory rights relating to defects, incorrect deliveries or other breaches of contract, as well as claims under our manufacturing warranty, remain unaffected.

Lifetime warranty against manufacturing defects

We stand behind the quality of our jewellery. Axel Kirchhof, trading as SevenFiveZero, Peterstr. 5, 63263 Neu-Isenburg, Germany, therefore provides an unlimited-term warranty against manufacturing defects in SevenFiveZero jewellery.

The warranty covers defects caused during the manufacture of the jewellery, even if they only become apparent later. It is not a promise that jewellery will remain free from wear indefinitely regardless of use, strain and care.

The warranty does not cover normal wear, loss of the jewellery, or damage caused by accidents, excessive pulling, improper use or unsuitable handling. Alterations or repairs by third parties are excluded only to the extent that they caused the reported damage.

Individual characteristics of natural stones are not manufacturing defects if they correspond to the agreed product characteristics. Loss of a stone caused by a manufacturing defect is covered by the warranty.

What we provide under the warranty

If a manufacturing defect is covered by the warranty, we will repair the jewellery free of charge or replace it with an equivalent piece. For unique pieces and natural stones, a replacement may differ visually from the original; we will agree any such replacement with the purchasing business.

If neither repair nor an equivalent replacement is possible, we will refund the purchasing business the original purchase price paid to us for the affected piece of jewellery.

We will cover the necessary shipping costs agreed with us for a valid warranty claim.

How to submit a warranty claim

Please contact us at info@sevenfivezero.de with your order or invoice number, a brief description of the defect and, where possible, clear photos. We will coordinate the inspection and any return with you.

The warranty applies to deliveries to all countries we serve. The business that purchased the jewellery directly from SevenFiveZero is entitled to make a claim. It may also handle the warranty for its customers after resale. These B2B warranty terms do not grant end customers a separate direct claim against us.

Statutory rights relating to defects apply independently of this voluntary warranty. Exercising those rights is not conditional on following our voluntary warranty procedure.